Introduction
As a child care provider operating multiple locations in California, you may have questions about how to efficiently manage your center profiles on MyChildCarePlan.org. This guide addresses common questions and provides solutions for multi-site operators to effectively maintain their online presence across all locations.
Frequently Asked Questions
Q: Can I manage all my child care sites under one account on MyChildCarePlan.org?
A: No. Currently, MyChildCarePlan.org requires each child care site to have its own unique profile. This is because our database uses contact information (phone numbers and email addresses) as unique identifiers to ensure each facility's information remains distinct and accurate. While we're working on more integrated solutions for multi-site operators, we currently offer several workarounds based on how many sites you manage.
Q: I operate 2-3 child care centers. How should I manage my profiles?
A: If you operate 2-3 sites, our system allows you to create separate accounts using either a unique phone number OR a unique email address for each site. Each site needs at least one piece of unique contact information:
You can use a unique email address for each site (even with the same phone number)
Alternatively, you can use a unique phone number for each site (even with the same email)
Example approaches:
Center A: [email protected] OR (123) 456-7890
Center B: [email protected] OR (123) 456-7891
Center C: [email protected] OR (123) 456-7892
When claiming profiles for multiple sites, you'll need to create separate accounts for each location using either the unique email address or phone number associated with that site.
Q: I operate more than 3 child care sites. What's the best way to manage my listings?
A: For providers with more than 3 sites, we recommend two approaches:
Working with your local Resource & Referral (R&R) agency:
Contact your local R&R agency directly
Provide them with a complete list of your facilities and their information
They can help update your information across all sites and assist with any specific needs
Creating site-specific email aliases:
Work with your IT team or email provider to create unique email aliases for each location
Follow a consistent naming pattern that helps you identify each location easily
Recommended email alias format:
Q: How do I create email aliases for my multiple sites?
A: We recommend working with your IT support or email service provider to create unique email addresses for each of your locations. For multi-site operators, it's helpful to establish a consistent naming pattern that clearly identifies each location.
Recommended approach:
Request your IT team or email provider set up location-specific email addresses
Use a consistent naming convention (e.g., [email protected])
Ensure emails sent to these addresses are properly monitored or forwarded to the appropriate staff
These unique email addresses will allow you to create and manage separate profiles for each of your locations on MyChildCarePlan.org.
Q: Will MyChildCarePlan.org have a better solution for multi-site operators in the future?
A: Yes, we recognize the needs of multi-site operators and are working to develop improved functionality for managing multiple locations within our system. Future updates may include:
Consolidated dashboards for multi-site operators
Ability to link related sites under a parent organization
Enhanced reporting tools for multiple locations
We'll announce these improvements through our provider communications channels as they become available.
Q: How can I ensure my information is consistent across all my sites?
A: To maintain consistency:
Create a document with standard information that should be consistent across all sites (mission statements, program descriptions, etc.)
Keep a master spreadsheet of site-specific details (addresses, unique features, capacity, etc.)
Schedule regular reviews (quarterly or semi-annually) to ensure all profiles remain up-to-date
Designate a staff member to be responsible for managing online profiles
When making updates, work systematically through all your sites to ensure consistency
Q: What if I need to update information for all my sites at once?
A: For bulk updates across multiple sites:
Prepare a complete list of all your sites with the specific changes needed
Contact your local Resource & Referral agency with this information
Request assistance with implementing these changes across all your listings
Follow up to verify all changes have been made correctly
Contact Information
For additional assistance with managing multiple sites on MyChildCarePlan.org:
Contact your local Resource & Referral agency: MyChildCarePlan.org Local R&R Directory
Email support: [email protected]
Last updated: March 2025. This information is subject to change as we continue to improve our systems for multi-site operators.