Are you having trouble finding a specific child care program? We understand this can be frustrating when planning care for your child. Here's why this might happen and what you can do about it.
Common Reasons Programs Don't Appear
Different Name Listed
The program might be listed under its official licensee name rather than its business name. For example, a daycare called "Sunshine Kids" might be licensed under "Jane Smith Family Child Care."
Not Accepting Referrals
Some child care providers choose not to accept referrals through the Resource & Referral (R&R) agencies. When this happens, their profiles won't appear in search results.
License Status Changes
A program might not appear if it:
Has recently closed
Is placed on probation
Has had its license revoked
Is under a Temporary Suspension Order (TSO)
What You Can Do
Try searching with different name variations
Contact your local Resource & Referral agency for assistance
If you have the program's license number, check its current status on the Child Care Transparency Website (Licensing Facility Inspection Reports).
Need Help?
Our support team is ready to assist you:
Use the chat feature for immediate help
Contact your local R&R agency
Have any relevant information (like license numbers) ready when seeking assistance