As a child care provider, it can be concerning when you can't find your profile on My Child Care Plan. Let's explore why this might happen and how to resolve it.
Common Reasons Your Profile Might Not Appear
New License
You are newly licensed and your data has not yet been added to the R&R referral database
It typically takes some time for new license information to be processed and appear in our system
Referral Status Issues
Your referral status in the database is not set to "Active, Accepting Referral"
This can happen even if your program is operating and in good standing
The status might need to be updated in the R&R referral database
Information Discrepancies
Incorrect business information in the system
Mismatched business name and license name
Outdated contact details or address information
How to Fix This
Quick Solution
The fastest way to resolve any profile issues is to contact us through the chat feature. Our support team can:
Check your current status
Verify your information
Connect you with your local R&R to update your referral settings
Ensure your profile appears correctly
Additional Steps
Verify your license information is current
Confirm your business details are accurate
Check your referral status with your local R&R agency
Need Help?
Don't worry - we're here to help get your profile visible to families searching for care. Contact us through:
Our chat support team (have your license number ready)
Remember, making your profile visible helps connect you with families looking for quality child care in your area.