Are you seeing this error message?
"An error has occurred. Please refresh your browser. If you still see this page, please contact [email protected]"
This error typically appears when there's an issue with how your account was set up. This can happen if:
You signed up on the wrong registration page (for example, registering as a prospective provider when you're actually an established provider)
You haven't completed all the required verification steps for your provider account
What Your Account Should Look Like
For Established Providers
When your account is properly set up, you should see the provider portal with these features:
Ability to update your profile information
Options to upload and update photos
Access to view your account information
For Prospective Providers
When your account is properly set up, you should see a detailed checklist called "Steps to Becoming a Licensed Child Care Provider":
How to Fix Access Issues
Since this error is related to your account setup, you'll need to contact our support team for assistance. We can help verify your provider status and ensure your account is set up correctly.
Contact Us For Help
You can reach our support team through either of these channels:
Email Support
Send an email to [email protected] with:
Your full name
Your provider business name
A screenshot of any error messages (if possible)
Description of when you're having trouble accessing your account
Whether you're a prospective or established provider
Whether you've completed the verification process (if you're an established provider)
Live Chat Support
Use the chat feature on our website to connect with a support representative who can help you right away.
Need More Help?
If you need immediate assistance or have questions about your provider status, our support team is here to help. Contact us at [email protected].