Are you seeing this error message?
"An error has occurred. Please refresh your browser. If you still see this page, please contact [email protected]"
This error typically appears when there's an issue with how your account was set up. This can happen if:
You signed up on the wrong registration page (for example, registering as a prospective provider when you're actually an established provider)
You haven't completed all the required verification steps for your provider account
What Your Account Should Look Like
For Established Providers
When your account is properly set up, you should see the provider portal with these features:
Ability to update your profile information
Options to upload and update photos
Access to view your account information
For Prospective Providers
When your account is properly set up, you should see a detailed checklist called "Steps to Becoming a Licensed Child Care Provider":
How to Fix Access Issues
For Licensed Providers - Complete Your Profile Claiming:
Visit your program's public profile page on MyChildCarePlan.org
Search using your business name or license number
Look for "Unclaimed" message above your program name
Click "click here" to complete the connection process
Login with the same account you created (if it is not yet logged in)
Follow the verification steps (phone or email code)
You should then see your provider dashboard
For detailed step-by-step instructions: How to Claim Your Provider Profile
Still Having Issues? Contact Support
Common Issues and Solutions
Problem: Can't find my program when searching to claim profile
Solution: Try searching with your exact license number. If still not found, contact your local R&R agency.
Get Help
Since this involves account setup and verification, our support team can quickly identify and resolve the issue:
Contact Support
Live Chat: Use the chat feature on our website during regular office hours (8:30am - 5:00pm, Monday-Friday). Please be patient as there may be others in the chat queue.
Email: [email protected]
When Contacting Support, Include:
Your full name
Your provider business name or license number (if applicable)
Whether you're a licensed provider or working toward licensing
A screenshot of any error messages (if possible)
Description of when you're having trouble accessing your account
Live Chat Support
Use the chat feature on our website to connect with a support representative who can help you right away.
Important Notes
Don't create multiple accounts - this can complicate the verification process
Account setup is free - you should never be asked to pay for account access
Keep your verification information handy - you may need to confirm via phone or email during setup
Need immediate help? Our support team understands these account issues are confusing and can resolve them quickly. Don't hesitate to reach out!