Quick Answer
For Licensed Providers: No, your listing cannot be removed while you maintain an active California child care license.
For License-Exempt Programs: Yes, you can request removal by contacting your local R&R agency.
Why Licensed Programs Must Remain Listed
My Child Care Plan automatically displays all licensed child care programs in California to ensure families can find all licensed child care options in their area. Your listing comes from data maintained by your local Resource & Referral (R&R) agency and state licensing records.
As long as you hold an active child care license through the Department of Social Services, your program will appear on the website.
What You Can Control
Even though licensed providers cannot remove their listings, you have control over important aspects of how you appear to families:
Manage Your Referral Status
You can update whether you're accepting referrals through your local R&R agency:
Accepting Referrals: Indicates you're open to connections through your R&R agency. Families can contact you directly.
Not Accepting Referrals: Indicates you're not currently accepting R&R referrals. Families can still find and contact you directly through the website.
Important: Changing your referral status does NOT remove you from the website. It only indicates to families whether you're accepting referrals through your R&R agency.
How to Update Your Referral Status
Option 1: Update Through Your Provider Profile
If you've already claimed your profile:
Log in to your account
Click Advanced provider update
Select Vacancy, Referral and Licensing Information
Scroll to "Referral Status"
Choose your preferred status:
Give Referrals - Active, accepting referrals (you'll appear when families filter for "Accepting Referrals")
No Web Referrals - Not accepting web-based referrals (you'll appear when families filter for "Not Accepting Referrals")
No Referrals - Not accepting any referrals through R&R
Click Save and Submit
Note: Changes may take up to 1-2 business days to be reflected on the site.
Option 2: Contact Your Local R&R Agency
Contact them directly to request an update to your referral status
Provide your provider information when requested
Option 3: Contact Us Directly
Chat with us on the website
Email us at [email protected]
Update Your Profile Information
You can enhance or minimize information in your listing:
Vacancy information: Update to show no openings
Photos: Remove or update photos
"About My Program" description: Edit or minimize your description
Contact information: Update phone, email, or website
Program details: Modify hours, services, and other details
For License-Exempt Programs
If you operate a license-exempt program (such as a school-age center or exempt preschool program), you can request removal from the website:
Contact your local R&R agency
Request removal from the referral database
Provide your program information when requested
Common Questions
What if I'm closing my program?
If you're permanently closing, your license will be deactivated and your listing will be automatically removed once that information is updated in the system.
What if I'm temporarily closed?
Update your referral status to "Not Accepting Referrals" and update your vacancy information to reflect you have no openings. You can also update your profile description to note your temporary closure.
Can families still contact me if I'm "Not Accepting Referrals"?
Yes. Families can still find your listing and contact you directly. The referral status only indicates whether you're accepting connections through your local R&R agency.
My profile still appears after changing my referral status
This is expected. Changing your referral status does not remove your listing - it only changes how you appear in referral filters. All licensed providers remain visible on the website.
Need Help?
If you have questions about your listing or want to discuss your specific situation:
Chat: Use the chat feature on our website
Email: [email protected]
Phone: 1-800-KIDS-793 (Monday-Friday, 8am-5pm PT)
Local Support: Contact your local R&R agency