If you're trying to access your provider dashboard and something doesn't look right, this article will help you identify the issue and fix it.

Three common reasons providers can't access their dashboard:

You see an error message after logging in - [go to Scenario 1]
You see a parent dashboard instead of the provider portal - [go to Scenario 2]
You started claiming your profile but didn't finish verification - [go to Scenario 3]

Find your situation below, then follow the steps to resolve it.

Scenario 1: You See an Error Message

How to identify this: After logging in, you see:

"An error has occurred. Please refresh your browser. If you still see this page, please contact [email protected]"

Why this happens: This error typically appears when there's an issue with how your account was set up. This can happen if:

You registered on the wrong sign-up page (for example, you signed up as a prospective provider when you're actually a licensed/established provider.)
You haven't completed all the required verification steps for your provider account

How to fix it: This requires completing the profile claiming process to connect your account to your existing provider listing.

Visit MyChildCarePlan.org
Search for your program using your business name or license number
Look for the "Unclaimed" label above your program name
Click to start the claiming process
Log in with the same account you created
Follow the verification steps (phone or email code)
You should then see your provider dashboard

For detailed step-by-step instructions: How to Claim Your Provider Profile

If you can't find your program when searching: Try your exact license number. If your program still doesn't appear, contact your local Resource & Referral (R&R) agency.

Scenario 2: You See a Parent Dashboard Instead of the Provider Portal

How to identify this: After logging in, you see a dashboard with tabs like "Child Care Plan," "Resources," "Announcements," and "Profile" — and a message like "Find child care that you can love, trust and feel good about." This is the parent account view, not the provider portal.

Why this happens: You created a parent account instead of a provider account. This can happen if you used the general sign-up page rather than the designated provider claiming page.

How to fix it: You can switch your account type yourself — no need to contact support.

Visit MyChildCarePlan.org and log in to your existing account
Search for your program using your license number
Look for the "Unclaimed" label above your program name
Click to claim your profile
You'll see a prompt: "Switching to child care provider account type – proceed?"
Click Yes to convert your account from a parent account to a provider account
Complete the verification steps (phone or email code)
You should then see your provider dashboard

Important: You do not need to create a new account. The system will convert your existing parent account to a provider account automatically.

Scenario 3: You Haven't Completed Verification

How to identify this: You previously began the process to claim your provider profile, but you weren't able to complete it in one session — for example, you closed the browser tab, stepped away to attend to other responsibilities, or lost the verification page before entering your code. When you log back in, you see the error message from Scenario 1 because the system was never able to finish connecting your account to your provider listing.

Why this happens: The profile claiming process includes a verification step (confirming your identity by phone or email code) that needs to be completed in order to link your account to your program. If that step is interrupted, your account remains unverified and the provider dashboard won't load properly.

How to fix it: You can restart the claiming process from the beginning. Your previous attempt won't cause any issues.

Visit MyChildCarePlan.org and log in to your existing account
Search for your program using your business name or license number
Look for the "Unclaimed" label above your program name
Click to claim your profile — this will restart the verification process
Complete the verification steps (phone or email code)
You should then see your provider dashboard

For detailed step-by-step instructions: How to Claim Your Provider Profile

What Your Account Should Look Like

Once your account is properly set up, here's what you should see:

For Established/Licensed Providers: The provider portal with options to update your profile, upload photos, and view your account information. Your local R&R agency name will appear, indicating who reviews your updates.

For Prospective Providers: A checklist called "Steps to Becoming a Licensed Child Care Provider" with items like licensing orientation, certifications, application forms, and home inspection scheduling.

Important Tips

Don't create multiple accounts. If you already have an account, use it — creating a second account can complicate verification. If you're unsure which account to use, contact support.
Account setup is free. You should never be asked to pay for account access.
Keep your verification info handy. You may need to confirm your identity via the phone number or email address on file with your R&R agency.