If you're trying to access your provider dashboard and something doesn't look right, this article will help you identify the issue and fix it.
Three common reasons providers can't access their dashboard:
You see an error message after logging in
You see a parent dashboard instead of the provider portal
You haven't completed the profile claiming/verification process
Find your situation below, then follow the steps to resolve it.
Scenario 1: You See an Error Message
How to identify this: After logging in, you see:
"An error has occurred. Please refresh your browser. If you still see this page, please contact [email protected]"
Why this happens: This error typically appears when there's an issue with how your account was set up. This can happen if:
You registered on the wrong sign-up page (for example, you signed up as a prospective provider when you're actually a licensed/established provider.)
You haven't completed all the required verification steps for your provider account
How to fix it: This requires completing the profile claiming process to connect your account to your existing provider listing.
Visit MyChildCarePlan.org
Search for your program using your business name or license number
Look for the "Unclaimed" label above your program name
Click to start the claiming process
Log in with the same account you created
Follow the verification steps (phone or email code)
You should then see your provider dashboard
For detailed step-by-step instructions: How to Claim Your Provider Profile
If you can't find your program when searching: Try your exact license number. If your program still doesn't appear, contact your local Resource & Referral (R&R) agency.
Scenario 2: You See a Parent Dashboard Instead of the Provider Portal
How to identify this: After logging in, you see a dashboard with tabs like "Child Care Plan," "Resources," "Announcements," and "Profile" — and a message like "Find child care that you can love, trust and feel good about." This is the parent account view, not the provider portal.
Why this happens: You created a parent account instead of a provider account. This can happen if you used the general sign-up page rather than the designated provider claiming page.
How to fix it: You can switch your account type yourself — no need to contact support.
Visit MyChildCarePlan.org and log in to your existing account
Search for your program using your business name or license number
Click to claim your profile
You'll see a prompt: "Switching to child care provider account type – proceed?"
Click Yes to convert your account from a parent account to a provider account
Complete the verification steps (phone or email code)
You should then see your provider dashboard
Important: You do not need to create a new account. The system will convert your existing parent account to a provider account automatically.
Scenario 3: You Haven't Completed Verification
How to identify this: You've started the claiming process, but the system did not, or you're still seeing the error message from Scenario 1. You may have exited the process before finishing the verification step.
Why this happens: The profile claiming process requires verification by phone or email. If you didn't complete this step, your account remains unverified and the provider dashboard won't load properly.
How to fix it: Complete the claiming process from where you left off.
Visit your program's public profile page on MyChildCarePlan.org
Search for your program using your business name or license number
Click to claim your profile — the system will pick up where you left off
Complete the verification steps (phone or email code)
You should then see your provider dashboard
What Your Account Should Look Like
For Established Providers
When your account is properly set up, you should see the provider portal with these features:
Ability to update your profile information
Options to upload and update photos
Access to view your account information
For Prospective Providers
When your account is properly set up, you should see a detailed checklist called "Steps to Becoming a Licensed Child Care Provider":
How to Fix Access Issues
For Licensed Providers - Complete Your Profile Claiming:
Visit your program's public profile page on MyChildCarePlan.org
Search using your business name or license number
Look for "Unclaimed" message above your program name
Click "click here" to complete the connection process
Login with the same account you created (if it is not yet logged in)
Follow the verification steps (phone or email code)
You should then see your provider dashboard
For detailed step-by-step instructions: How to Claim Your Provider Profile
Still Having Issues? Contact Support
Common Issues and Solutions
Problem: Can't find my program when searching to claim profile
Solution: Try searching with your exact license number. If still not found, contact your local R&R agency.
Get Help
Since this involves account setup and verification, our support team can quickly identify and resolve the issue:
Contact Support
Live Chat: Use the chat feature on our website during regular office hours (8:30am - 5:00pm, Monday-Friday). Please be patient as there may be others in the chat queue.
Email: [email protected]
When Contacting Support, Include:
Your full name
Your provider business name or license number (if applicable)
Whether you're a licensed provider or working toward licensing
A screenshot of any error messages (if possible)
Description of when you're having trouble accessing your account
Live Chat Support
Use the chat feature on our website to connect with a support representative who can help you right away.
Important Notes
Don't create multiple accounts - this can complicate the verification process
Account setup is free - you should never be asked to pay for account access
Keep your verification information handy - you may need to confirm via phone or email during setup
Need immediate help? Our support team understands these account issues are confusing and can resolve them quickly. Don't hesitate to reach out!