Before You Start
You must be either:
A licensed child care provider, OR
A license exempt center
Have your business name or license number ready
Estimated time: 5-10 minutes
Important Information
All licensed child care providers and license exempt centers can be listed on My Child Care Plan and be found by families searching for child care. Claiming your profile allows you to:
Update your program information directly
Add photos and descriptions
Manage your vacancy information
Control your contact details
Steps to Claim Your Profile
Access the Provider Profile Claim Page
Click "I'm a child care provider."
Find Your Business
Enter your business name OR license number in the search field
Click/tap "Search"
Select Your Business
Click/tap "View Details" next to your business listing
If you don't see your business, contact our support team for assistance
Claim Your Profile
Look for info button next to "Unclaimed" status
Click it to expand the window and click on the link
Set Up Your Account
Create your username
Set a secure password
Verify Your Account
Choose your preferred verification method:
Phone
Email
Cell phone
Enter the verification code you receive
Click/tap "Verify"
What's Next?
After successfully claiming your profile:
Click/tap "My Profile" to review your information
Update your profile details to enhance your listing
Add photos to showcase your program
Update vacancy information to connect with families
Common Questions
Why can't I claim my profile?
Common reasons include:
You are newly licensed
Your data may not be in the R&R referral database yet
Solution: Contact us or your local R&R
The profile has already been claimed
Someone may have already claimed this profile
Solution: Contact us to verify ownership
Your contact information is incorrect or outdated
Your listing may have an outdated phone number, cell phone, or email address
This prevents you from receiving the verification code needed to complete the claim process
Solution: Contact your local R&R to update your contact information in their database, then try claiming again
You can't find your business in the search
Your program may not yet be in the system
Solution: See our article Why Can't I Find My Profile?
How can I update my profile?
After claiming your profile, you can:
Access your provider portal
What if I forgot my password?
Use the "Forgot Password" link on the login page to reset your password.